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Custom Domain

Host your Trust Center on your own domain (e.g., trust.yourcompany.com) instead of the default Openlane URL. Both URLs remain accessible after setup. Openlane hides the default URL from search engines, so search results point to your own domain. See Search engine visibility.

DNS Configuration​

Setting up a vanity domain requires adding two DNS records with your domain provider.

  1. Enter your domain. In the Domain settings, enter your desired subdomain (e.g., trust.yourcompany.com) and click Set. You should see the DNS records you need to add.

  2. Add a CNAME record with your domain provider. It routes traffic to the Openlane infrastructure:

    Type:  CNAME
    Host:  trust (or your chosen subdomain)
    Value: trust.theopenlane.net
    TTL:   3600 (or Auto)

  3. Add a TXT record to verify domain ownership. Use the exact values shown in the console:

    Type:  TXT
    Host:  _openlane-verify.trust (shown in console)
    Value: openlane-verification=abc123... (shown in console)
    TTL:   3600 (or Auto)

  4. Verify. Click Verify in the console. DNS changes typically propagate within 2-15 minutes, though it can take up to 72 hours in rare cases.

Provider-Specific Notes​

Cloudflare​

Set Proxy status to "DNS only" (gray cloud) for the CNAME record.

AWS Route 53​

TXT record values need to be wrapped in quotes.

Root Domain Restriction​

Most DNS providers don't allow CNAME records at the root domain. Use a subdomain like trust.yourcompany.com instead of yourcompany.com.

Troubleshooting​

Verification keeps failing

  • Ensure the TXT record value is copied exactly (no extra spaces)
  • Some providers require quotes around TXT values
  • Wait longer for DNS propagation

SSL certificate warnings We provision SSL certificates automatically after DNS verification. Wait a few minutes for provisioning to complete.

Modifying or Removing​

To change your domain, click Edit, enter the new domain, and update your DNS records to match.

To remove, click the delete icon. Your Trust Center remains accessible at the default URL.